Dear Customer,
I apologize for any inconvenience caused by the delay in receiving your package. According to the information you provided, it appears that the package was sent via Canada Post but has not been marked as received. I understand this is frustrating, and I sincerely apologize for the inconvenience.
To make up for the delay and inconvenience, I would like to offer you two options. Firstly, I can personally deliver your package to you tomorrow along with an additional gift as a gesture of goodwill. Alternatively, if you prefer, I can process a refund for your order.
Please let me know your preferred option, and once again, I apologize for any inconvenience caused.
